Cross-border shipments that don't disappear at the border
The package left your dock on Tuesday. By Thursday it's sitting at a US customs facility with no status update and a hold you didn't know to expect. The rate view lacked cross-border surcharge context, and the customs form had a field you guessed on. Covantra doesn't eliminate customs, but it gives teams more context at the rate and label stage.
Built around the business teams doing the shipping.
Canadian operations teams, distributors, and office admins who ship regularly to the United States and have been burned by unexpected cross-border surcharges, customs holds, or tracking that goes silent at the border.
A practical workflow for Canadian business parcels
Get a Canada-US rate with cross-border surcharges and accessorials included, whether the carrier publishes them or not, at the rate step. Teams enter shipment details once, compare rates with surcharge context, whether the carrier publishes it or not, buy labels, track delivery, and keep support reachable when a carrier or package edge case needs review.
Why this fits Canadian B2B parcel workflows
Cross-border surcharges — fuel, residential delivery, remote-area, and cross-border accessorials — are included, whether the carrier publishes them or not, before label purchase; correction monitoring catches any carrier adjustment later.
Tracking includes customs clearance events, carrier handoffs, and last-mile status — so you know whether a hold is active or the package is moving.
Customs forms are completed as part of the label workflow, with field guidance for common B2B shipment types — parts, samples, repaired goods, documents.
Works for Canadian-origin B2B shipments to US destinations — parts, samples, repaired equipment, documents, medical supplies.
Common questions
Who is this for?
Canadian operations teams, distributors, and office admins who ship regularly to the United States and have been burned by unexpected cross-border surcharges, customs holds, or tracking that goes silent at the border.
Does this require a monthly subscription?
No. The workflow is positioned for teams that need parcel shipping without a monthly subscription or storefront-first setup.
How are surcharges handled before label purchase?
Cross-border surcharges — fuel, residential delivery, remote-area, and cross-border accessorials — are included, whether the carrier publishes them or not, before label purchase; correction monitoring catches any carrier adjustment later.
What local or workflow context is covered?
Get a Canada-US rate with cross-border surcharges and accessorials included, whether the carrier publishes them or not, at the rate step.
Related shipping pages
Shipping edge case? Contact support.
When a parcel edge case does not have a realistic self-serve path, support is available at support@covantra.net.